Notification: On Saturday, April 3, 2021, the Total Recovery Solution ® (TRS®) system will be offline for maintenance between 9am & 5pm.
President & CEO
Kathy Mahne - President & CEO
Kathy Mahne is President and CEO of Arbitration Forums, Inc. (AF), the nation’s largest arbitration services provider. Kathy joined AF in January 2017 after 32 years with Allstate Insurance, where she was senior vice president claims.
Kathy is a seasoned people leader dedicated to creating a world class organizational culture at AF with superior employee engagement that translates into excellent service and product experiences for AF’s members. Kathy has extensive expertise driving transformational change and strategic innovation and is committed to developing the potential in all employees and members.
Additionally, Kathy and AF remain dedicated to helping those in need and actively support the following organizations: American Red Cross, Hope Children’s Home, Humane Society of Tampa Bay, Metropolitan Ministries, Ronald McDonald House Charities of Tampa Bay, and The Spring of Tampa Bay.
Prior to joining AF, Kathy served on the AF board for five years, most recently as board chair.
She obtained her bachelor’s degree in business and economics from Lafayette College in Easton, Pennsylvania.
CFO & Secretary Treasurer
Jay Arcila - CFO & Secretary Treasurer
During his tenure at Arbitration Forums, Inc. (AF), Jay has undertaken a variety of responsibilities critical to the success of the company during a period of transition and growth. From 1991 through 1994, Jay was Financial Analyst and Controller. He has been the Chief Financial Officer since 1994. From 1995 to1996, the Board appointed Jay as interim CEO while he also performed the duties of Chief Financial Officer. In 1999, the Board of Directors elected Jay as Secretary/Treasurer, a responsibility that has enabled him to work closely with the Board. Between 2003 and 2008, Jay supervised and directed the two member service centers located in Atlanta and Denver, which employed 45 percent of AF’s total staff.
Prior to his arrival at AF, Jay taught courses in business and mathematics. He also held the post of Senior Analyst at Citicorp for the bank’s credit card operations within the southwestern United States.
Jay earned a Master of Science in operations research from the University of Sacred Heart in Connecticut. His major field of study was in developing and applying financial and mathematical models used in strategic planning. He learned programming languages and worked on large IBM platforms. Jay developed a sophisticated tracking system to reduce the response time of police patrol cars for the city of Trumbull, CT and used this project as his thesis. Jay also holds a Bachelor’s degree in mathematics and computer science from the University of Antioquia, Colombia.
Ken Butler, SPHR
Director of Human Resources and Facilities
Ken Butler, SPHR - Director of Human Resources and Facilities
Ken joined Arbitration Forums, Inc. (AF) in October 2001. He currently directs human resources functions including employee recruitment, payroll, benefits, employee relations, member/employee training, and corporate facilities.
Prior to joining AF, Ken has held executive and senior human resources positions with the Starbucks Corporation, Burger King Corporation, and Alliance Entertainment Corporation.
Ken attended Boston University and holds a Master’s degree in business administration from the University of Miami. He is certified as a senior practitioner of human resources by the Human Resources Certification Institute, a certified compensation professional, and holds numerous instructor certifications. He has been recognized by the State of Florida as having created programs assisting disabled citizens with gaining employment.
Ken lives with his wife Syndi and their three children in Valrico, Florida.
Director of Communications, Training, and Member Satisfaction
Jennifer Felder - Director of Communications, Training, and Member Satisfaction
Jennifer began her career with Arbitration Forums, Inc. (AF) in 2009 in a member satisfaction position focused on gathering feedback on AF’s products and services, reporting on the voice of AF’s membership, and collaborating with various departments throughout the organization to ensure AF continues delivering excellent service and innovative solutions to the industry.
Throughout her career with AF, Jennifer has taken on additional roles with increasing responsibilities. Jennifer’s primary areas of responsibility currently include marketing, communications, and member satisfaction. These areas encompass brand management, corporate and external communications, AF website content, survey methodologies, reporting, and market research processes focused on identifying key areas of innovation, disruption, and change emerging within the Property and Casualty industry.
Prior to joining AF, Jennifer worked for a large utility company for eight years where she served in various management roles including oversight of consumer affairs, revenue protection, client services, and regional energy efficiency services.
Jennifer is a member of the National Association of Subrogation Professionals.
Director of Product Innovation and Delivery
Steve Janicki - Director of Product Innovation and Delivery
Steve came to Arbitration Forums, Inc. (AF) in January 2010 as Product Manager. He is responsible for the prioritization and delivery of AF’s online solutions, as well as the development of new products and services to benefit our members.
Steve has nearly 20 years of experience in the insurance industry across a variety of positions. He began his career with USAA and held positions of increasing responsibility including claims adjuster, business analyst, claims manager, and financial director. He also held positions of controller and management information director for Travelers prior to coming to AF.
Steve has an MBA in finance from the University of South Florida and a BA in economics from the State University of New York at Buffalo. He holds numerous designations including Associate in Research and Planning, Chartered Property Casualty Underwriter, Senior Claims Law Associate, and Chartered Financial Consultant.
Director of Quality, Field Operations, and Project Management
David Levin - Director of Quality, Field Operations, and Project Management
David has a passion for employee engagement and customer service and brings more than 25 years of experience at Farmers Insurance and State Farm Insurance to Arbitration Forums, Inc.
Prior to joining AF, David served as the Head of Claims Quality Assurance for Farmers Insurance, where he led a large, remote employee team through a cultural and organizational transformation of their Quality Assurance program.
David’s previous roles at Farmers Insurance include National Manager of Claims Support and Solutions, Property Claims Territory Manager, and Branch Claims Manager where he led teams and projects focused on continuous improvement and achieved significant benefits for employees, customers, and organizational outcomes.
David attended California State University in Los Angeles and received his BS in criminal justice.
Chief Information & Technology Officer
John Shedd - Chief Information & Technology Officer
John joined Arbitration Forums, Inc. (AF) in September 2014, bringing more than 30 years of technology experience and leadership to the role.
Prior to joining AF, John served as vice president of technology for Catalina Marketing, leading systems development and delivery management. Preceding that, he was an operating vice president of technology for HSN.
John’s primary area of responsibility with AF is to direct all technology functions at AF, which includes but is not limited to application development and technology infrastructure. John also administers safeguards to secure AF’s information resources, including hardware, software, and company and member data.
John obtained his BS in information systems at the University of South Florida.
John is active in the technology community and serves as a board member for the Tampa Bay Technology Forum.
Director of Compliance, Procurement, and Legal
Sheila Walton-Moore - Director of Compliance, Procurement, and Legal
Sheila has a passion for employee engagement and development and brings 25 years of experience leading compliance, risk, and auditing teams at Walmart, PNC Financial Services Group, Bank of America, and Dupont. Early in her career, Sheila spent 10 years in finance and accounting management.
Sheila brings excellent experience working with internal and external colleagues to identify, mitigate, and address organizational risk while supporting continuous improvement in organizational processes and compliance. Sheila’s primary areas of responsibility include the management of Compliance, Procurement, and Legal departments.
Sheila earned her B.S.B.A in accounting from the University of Arkansas in Fayetteville and her M.B.A. from Drexel University in Philadelphia, Pennsylvania. She is a Six Sigma Greenbelt, a certified public accountant (CPA), a certified internal auditor (CIA), and certified fraud examiner (CFE).