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Member Service and Support

For assistance with all AF products and services, including support for member arbitrators, please contact:

Phone:    1-866-977-3434
Email:    status@arbfile.org

Mailing Address:
Arbitration Forums, Inc.
3820 Northdale Boulevard, Suite 200A
Tampa, FL 33624

Member payments should still be mailed to the following address:
Arbitration Forums, Inc.
P.O. Box 947606
Atlanta, GA 30394-7606

Additional Resources

For all inquiries regarding charges with your bill/statement, please contact our billing department:

Phone: 833-438-8335
FAX: 813-915-4153
Email: billing@arbfile.org
For membership updates or other membership related questions, contact the Membership Services Coordinator.
AF offers free training in a variety of methods to meet individual member needs. The most efficient method to receive training is to watch an online tutorial or enroll in one of our live, facilitated webinars. For large groups, AF offers private webinar or on-site training, where feasible.

For more information, contact our Member Training department.
The Agreements and Rules outline what errors AF is authorized to correct post-decision. To learn more about this, along with instructions on submitting post-decision inquiries, please visit the Post-Decision Inquiry page.
For assistance with filing, responding, or hearing cases in TRS, please use the "Create Case Support Inquiry" in the Case Actions menu on the TRS case or "Create Arbitrator Support Inquiry" on the TRS decision.

For any error messages or TRS system issues, please contact AF's Member Services at 1-866-977-3434 or email trssupport@arbfile.org.

For more information about TRS product adoption, including on-boarding and training, please email trsrollout@arbfile.org.

If you are a TRS user and/or have completed TRS training and would like to share your experience, please email trsfeedback@arbfile.org.
For assistance with E-Subro Hub, please contact AF's Member Services Call Center at 1-888-ESubro1 (378-2761) or esubrohub@arbfile.org. To learn more about the E-Subro Hub program, please visit the E-Subro Hub page.
Email Support to request assistance with using the site, to report broken links, or for assistance with Member Access.
If you are an arbitrator and have questions concerning case assignments for hearings or questions regarding rendering a decision, please contact us at 1-866-977-3434 or arbitratorsupport@arbfile.org.
If you are interested in becoming an arbitrator, please view the eligibility criteria, then complete the Arbitrator Profile Form. For testing and certification questions or additional questions relating to becoming an arbitrator, email arbitrator@arbfile.org.