AF recently facilitated its July Arbitrator Workshop webinar with 270 member arbitrators in attendance. The purpose of these 30-minute workshops is to drive decision quality by:

• Sharing information with arbitrators on recent decision quality trends and drivers.
• Answering questions arbitrators may have on hearing cases.

The July topics and key takeaways include the following:

Deferments

• Deferments can be raised by any party associated with the filing. The request must be properly raised in the deferment section and include supporting evidence. 
• Any party within the filing may subsequently challenge the deferment.
• If challenged, the arbitrator will weigh all arguments and evidence presented to determine if the deferment request should be granted or denied. 

Decision Explanations

• A quality decision explanation:
  • Addresses the arguments raised by each party. 
  • States the evidence that influenced the decision and how the evidence items impacted the decision. 
  • Connects the dots between the arguments, evidence, and the decision. 

Shared Evidence (Auto Forum)

• The new shared evidence badge shows where evidence was attached to the filing. 
• Damage evidence attached when the arbitration was initially filed will show it was attached to the “Feature Damages.” Damage evidence attached during a damage dispute revisit will show it was attached to the “Damage Dispute Revisit.”

 

Arbitrator Support Request
You can request assistance when hearing a case by selecting “Create Arbitrator Support Inquiry” from the Decision Actions menu. Alternatively, you can call arbitrator support at 1-866-977-3434.

 
Join us for our next Arbitrator Workshop webinars, which be held in September. Visit our website to view the schedule and enroll. We hope to see you there!