Effective May 20, 2024, Eric Spencer, formerly vice president of Auto Adjusting Services with American Family Insurance, will serve as the new president and chief executive officer of Tampa-based Arbitration Forums, Inc. (AF), the nations’ largest arbitration and subrogation services provider. Kathy Mahne, AF’s current president and chief executive officer, is retiring from her role.
In 2023, AF’s members filed over 1.1 million arbitration disputes and almost 2.4 million subrogation demands collectively worth over $26.4 billion in claims.
Spencer has served on AF’s Board of Directors since October 2020. He is an experienced insurance executive who began his career in 1987 with Mercury Insurance Company, where he served in a progression of leadership roles. He brings over 30 years of experience leading highly engaged teams and superior workplace cultures that enable employees to share their unique ideas and apply their talents toward delivering performance excellence and innovation.
Spencer holds master’s degrees in organizational management and business administration. His deep experience includes organizational transformation, proven success through technology development, and process improvements. Spencer prioritizes relationship and team building as well as supporting ongoing employee success.
Spencer will continue AF’s 81-year legacy of providing innovative products and services to serve members’ dispute resolution needs.
“I am humbled and honored to continue the great work of Kathy, AF’s leadership and employees. We will build on the solid foundation they established, further our commitment to serving the industry and strengthen AF’s value to the membership,” says Spencer.
Hurricane Milton Update: Hurricane Milton is currently forecast to impact Florida later this week. AF is monitoring the potential impact on the Tampa Bay area. Regardless of storm severity, AF’s website and online products and services will remain functional. AF maintains a comprehensive disaster recovery process to ensure that our service to and communication with our members is managed effectively. Thoughts are with all of our members, employees, and their families in Florida, as they prepare for the storm.