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Arbitration Forums Latest Training

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Arbitrators
June 24, 2022
Arbitrator Procedures for Concurrent Coverage/Priority of Payment Issues FAQ
Frequently asked questions about concurrent coverage and priority of payment issues for arbitrators
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E-Subro Hub Users
June 24, 2022
Basic Routers Guide
This document covers the basic workflow of routing a demand in E-Subro Hub.
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E-Subro Hub Users
June 24, 2022
Overview of E-Subro Hub Open Demand Metrics
This document covers new features and functionality added to E-Subro Hub open demand metric visualizations.
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E-Subro Hub Users
June 24, 2022
Add Demand Reference Guide
This document is provides a reference from the former Add Demand view to the new TRS path.
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E-Subro Hub Users
June 24, 2022
Demand Overview Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a reference guide to the new Demand Overview.
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E-Subro Hub Users
June 24, 2022
Demander Actions Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a guide for the new Demander Actions.
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E-Subro Hub Users
June 24, 2022
Responder Actions Reference Guide
AF has transferred the E-Subro Hub program to the TRS® platform to more closely align with the view and performance of the arbitration version. This is a guide for the new Responder Actions.
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E-Subro Hub Users
June 21, 2022
E-Subro Hub Add Evidence Reference Guide
This guide covers how to add evidence to pre-issued and issued demands.
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Arbitrators
June 21, 2022
Arbitrator Workshop
During this 30-minute, informal webinar, AF representatives will cover decision quality improvement opportunities for arbitrators and answer questions you may have.
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Arbitrators
June 20, 2022
Policy Limits in TRS Hearings Guide
This guide will help arbitrators navigate policy limits and optimally utilize TRS functionalities.
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Arbitrators
December 1, 2021
Handling Policy Limits in TRS for PIP and Medical Payment (Med Pay)
This guide illustrates how to use the Modify Awards option to award the correct amount when policy limits are applicable.
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Arbitrators
December 1, 2021
Arbitrator Procedures for Policy Limits Issues FAQ
This guide answers frequently asked questions from arbitrators about policy limits.
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General
November 19, 2021
Overview of AF Reports
AF is in the process of transitioning to a new reporting platform that provides new features and functionality. This guide provides an overview.
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Arbitrators
October 22, 2021
Quality Decisions in Online Filing (OLF)
For all new arbitrators who will hear Property or NY PIP cases in AF’s legacy Online Filing (OLF) system.
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Arbitrators
October 22, 2021
Quality Decisions for Auto, PIP, and Med Pay (TRS)
For new arbitrators who will hear Auto, PIP, and Med Pay cases in AF’s TRS platform.
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Arbitrators
October 22, 2021
AF 101: Beginner's Course for New Arbitrators
This 45-minute instructor-led webinar is for new arbitrators with little to no prior experience with AF or inter-company arbitration.
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Arbitrators
October 22, 2021
AF 201: Intermediate Arbitration for Arbitrators
This 60-minute instructor-led webinar is for arbitrators who HAVE HEARD CASES and want to increase their knowledge of arbitration from basic to intermediate.
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Arbitrators
October 22, 2021
WQD - Special Arbitration - Quarterly Offerings (Jan./April/July/Oct.)
This 90-minute instructor-led webinar is designed exclusively for arbitrators who will resolve disputes in the Special Forum.
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E-Subro Hub Users
October 19, 2021
Demand Overview
This tutorial provides a reference for the transition from the former demand view to the new demand overview in 2021.
View Online Tutorial
Arbitrators
October 19, 2021
TRS - Hearing a Case
Reviews the Hearing workflow for cases with and without counterclaims.
View Online Tutorial
Arbitrators
October 18, 2021
Ethical Obligations
Discusses an arbitrator's ethical obligations when hearing cases and identifies cases an arbitrator should not hear.
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Arbitrators
October 18, 2021
Evidence Consideration
Explains the difference between Contentions and Evidence, identifies common types of evidence, evaluates the usefulness of evidence, and discusses rendering a decision based on the evidence.
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Arbitrators
October 18, 2021
Affirmative Defenses
Defines affirmative defense, identifies affirmative defense issues, and outlines the process to properly hear an affirmative defense issue.
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Arbitrators
October 18, 2021
Coverage Issues
Identifies potential coverage arguments, explains difference between coverage argument and jurisdiction objection, and defines the requirements for a successful affirmative defense based on a denial o
View Online Tutorial
Arbitrators
October 18, 2021
Arbitrators: Handling a Case with a Liability Deductible
View Online Tutorial
Arbitrators
October 18, 2021
Handling Prior Payments
Reviews how to identify proof that a prior payment was actually accepted, which means it was cashed; entering a decision when a prior payment was accepted and cashed; and entering a decision when the
View Online Tutorial
Arbitrators
October 18, 2021
Decision Clarity
Reviews the principles involved in writing a clear, concise, and case-specific arbitration decision.
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Arbitrators
October 18, 2021
Entering Decisions in Online Filing
Discusses how to access the decision management page, provides descriptions of the decision entry fields, and covers how to enter an accurate decision.
View Online Tutorial
Arbitrators
October 18, 2021
Hearing a Case in Online Filing
This tutorial guides you through the process of navigating an Online Filing case.
View Online Tutorial
Arbitrators
October 18, 2021
Deferments
Discusses the identification of a deferment, explains valid deferment requests, and identifies reasons to reject a deferment request.
View Online Tutorial
General
October 11, 2021
Okta Identity Management Guide
This guide is for existing users of AF’s website and has been designed to help you log in following your company’s migration to our new identity management solution (Okta).
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Arbitrators
September 20, 2021
Hearing a Med Pay Case in TRS
Reviews the Hearing workflow for Med Pay cases.
View Online Tutorial
General
September 20, 2021
TRS Filing (Med Pay)
Reviews the Filing workflow for TRS for a medical payment case.
View Online Tutorial
General
September 20, 2021
Joining an Existing Case
Reviews how to join an existing case when TRS finds a case that appears to be a duplicate of the case you are trying to submit.
View Online Tutorial
General
September 20, 2021
Responding to a Case (Med Pay)
Reviews the Responding workflow for medical payment cases with and without counterclaims.
View Online Tutorial
General
September 20, 2021
Handling a Remove Party Request
Reviews how to remove a party if the party was wrongly named on the case.
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General
September 1, 2021
TRS Guide for Filers
This guide provides an overview of how to file a case in TRS.
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Arbitrators
August 9, 2021
Damage Disputes for Liability Arbitrators
Covers common issues that arise with damage disputes and arbitrator considerations for effectively handling them. These issues include: Adverse and Recovering Party misuse of TRS, recognition of a dam
View Online Tutorial
General
August 1, 2021
Reference Guide to Arbitration Forums, Inc.’s Agreements and Rules
This guide provides definitions and explanations of AF's rules.
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E-Subro Hub Users
July 15, 2021
Adding a Demand
This tutorial provides the steps to enter demand information, attach supporting evidence, issue the demand, and identify response types available.
View Online Tutorial
General
June 1, 2021
Entering Prior Payments (Adverse Party)
This guide provides steps for the adverse party to enter prior payments to the recovering party for damages.
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General
June 1, 2021
Entering Additional Exposures (Adverse Party)
This guide provides steps for the adverse party to enter additional exposures when the adverse party's liability policy limits are at risk.
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General
June 1, 2021
How to Request a Deferment
This guide provides an overview of deferments and how to request a deferment in TRS.
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General
June 1, 2021
How to Challenge a Deferment
This guide reviews how to challenge a deferment in TRS.
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General
June 1, 2021
How to Withdraw a Deferment
This guide reviews the steps to withdraw a deferment in TRS.
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Arbitrators
May 11, 2021
TRS Hearing Worklist Badges
This video will cover what the badges on the TRS Worklist mean.
View Online Tutorial
Arbitrators
March 31, 2021
Hearing a Supplement Case in TRS
Reviews how to hear a supplement case.
View Online Tutorial
General
March 31, 2021
Filing a Supplement Case
Reviews how to file a supplement after the case has been heard.
View Online Tutorial
Arbitrators
March 31, 2021
Policy Limits - Additional Exposures
Reviews policy limit filings with an additional exposures and determining when it is in or out of jurisdiction.
View Online Tutorial
General
March 31, 2021
Responding to Supplement Filings
Reviews how to respond to and dispute the supplement damages paid.
View Online Tutorial
Arbitrators
March 1, 2021
Prior Payment Workflow Guide for Arbitrators
This guide provides the process for handling different issues related to prior payments in TRS.
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Arbitrators
February 1, 2021
Proofs That a Prior Payment Was Cashed/Deposited (TRS)
This guide shows acceptable and unacceptable proofs of prior payment.
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Arbitrators
December 16, 2020
Hearing a PIP Case in TRS
Reviews the Hearing workflow for PIP cases.
View Online Tutorial
Arbitrators
December 16, 2020
TRS Award Calculations in PIP/Med Pay
Reviews how to use the Modify Award option in TRS to award the correct amount.
View Online Tutorial
E-Subro Hub Users
December 11, 2020
Using the Admitted Liability Feature
This tutorial reviews how to initiate an admitted liability event as a Responder and follows the process through a demand or TRS filing.
View Online Tutorial
General
December 4, 2020
Decision Actions
Reviews accepting policy limits post decision, creating a post-decision inquiry, and requesting an award payment.
View Online Tutorial
General
December 1, 2020
TRS Metrics Descriptions and Definitions
This guide provides an overview of the chart elements and tooltips available in TRS reports.
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General
November 18, 2020
Filing a Post-Decision Inquiry (PDI) in TRS
Reviews how to file a PDI in TRS.
View Online Tutorial
General
November 18, 2020
Responding to a Case (PIP)
Reviews the Responding workflow for PIP cases (does not include New York PIP).
View Online Tutorial
General
November 4, 2020
TRS Filing (PIP)
Reviews how to file a PIP case in TRS.
View Online Tutorial
General
October 12, 2020
Viewing a Decision in TRS
Reviews how to view a decision in TRS once it is published and where to find details of the findings.
View Online Tutorial
October 12, 2020
Responding to a Demand
This tutorial provides the steps to successfully access a demand in E-Subro Hub, effectively respond to a demand (i.e. Accept, Counter, Deny, etc.), and correctly identify the components of the E-Subr
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Arbitrators
August 1, 2020
TRS Guide for Arbitrators
This guide provides an overview of hearing a case in TRS.
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E-Subro Hub Users
July 31, 2020
Demand Actions
This tutorial reviews the Demander's action tabs.
View Online Tutorial
Arbitrators
July 31, 2020
Jurisdictional Exclusions for Arbitrators
Explains the difference between granting and denying a jurisdictional exclusion (JE) and how to determine if a JE should be granted or denied, given a scenario.
View Online Tutorial
Arbitrators
July 22, 2020
Policy Limits - Making a Decision
Reviews how to render awards when policy limits are at issue, both when the recovering party has or has not accepted policy limits.
View Online Tutorial
June 25, 2020
Using the Reduced Payment and Counter Offer Functions
This tutorial provides the steps to use the Reduced Payment feature and highlights the distinction between the Reduced Payment and Counter Offer actions when initiated by a responder.
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Arbitrators
June 1, 2020
Damage Disputes in TRS and OLF
This guide covers how to access, review, and determine damage amounts for damage disputes in TRS and OLF.
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Arbitrators
May 20, 2020
Reviewing Post-Decision Inquiries for Arbitrators
Reviews how to access and reply to PDIs submitted by members.
View Online Tutorial
Arbitrators
May 1, 2020
Post-Decision Inquiries in TRS
This guide covers how to enter a post-decision inquiry response in TRS.
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General
March 24, 2020
The TRS Worklist
Provides an overview of the TRS Worklist, filtering options, and the different views available.
View Online Tutorial
General
March 10, 2020
Revisits
Reviews revisits in TRS.
View Online Tutorial
E-Subro Hub Users
March 10, 2020
Features of E-Subro Hub Open Demand Metrics
This demonstration shows users new features recently added to the E-Subro Hub open demand metrics visualizations.
View Online Tutorial
General
March 4, 2020
Responding to a Case (Coll/OTC)
Reviews the Responding workflow for cases with and without counterclaims.
View Online Tutorial
General
February 4, 2020
TRS Filing (Coll/OTC)
Reviews the Filing workflow for TRS.
View Online Tutorial
Third-Party Administrators
February 1, 2020
Third-Party Administrator Reports
This guide provides descriptions and samples of the reports available to TPAs in TRS.
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General
December 18, 2019
TRS Worklist Aid
This guide provides tips on filtering and other options in the TRS worklist.
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General
December 13, 2019
Filing Arbitration Against a Non-signatory in TRS
Demonstrates how to file arbitration in TRS against a company that is non-signatory to the automobile subrogation arbitration agreement.
View Online Tutorial
General
December 1, 2019
TRS Report Descriptions
This guide describes and provides examples of the various types of reports available in TRS.
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General
October 1, 2019
Submitting Video Evidence in TRS
This guide covers how to submit video evidence for a case in TRS.
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General
October 1, 2019
Post-Decision Inquiries in TRS
This guide covers how to submit a post-decision inquiry in TRS.
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None
August 1, 2019
TRS Quality Decision Examples
This guide provides examples of decisions for a variety of scenarios in the TRS platform.
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General
May 21, 2019
Uploading Evidence via AFClient
Reviews submitting evidence to TRS using AFClient.
View Online Tutorial
General
March 1, 2019
TRS Notifications
This guide describes and provides examples of the various types of notifications available in TRS.
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February 26, 2019
Accessing E-Subro Hub Reports
This tutorial provides the steps to access E-Subro Hub reports through AF's new reporting platform.
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Arbitrators
February 14, 2019
Hearing a Case in TRS When a Panel of Three Is Requested
Reviews the hearing and decision review/approval process.
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General
February 1, 2019
Overview of TRS Reports
This guide provides an overview of the new features and functionality in AF's reporting platform.
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General
January 10, 2019
Requesting a Three-Person Panel and/or Personal Appearance
Reviews requesting a three-person panel and/or personal appearance in TRS.
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Arbitrators
November 1, 2018
How to Review Salvage Invoices
This guide provides tips on reviewing salvage invoices, including the types of proof to look for.
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Arbitrators
November 1, 2018
Helpful Hints: Resolving Damage Disputes
This guide reviews a few questions to consider when hearing cases with disputed damages.
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None
November 1, 2018
When Damages Are in Dispute, Don't Panic!
This is document is your survival guide for the most common damage disputes.
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Arbitrators
September 1, 2018
Guide for Arbitrators
This guide covers the obligations of arbitrators and the process of hearing a case.
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General
August 15, 2018
Submitting Video Evidence with Bookmarks
Reviews submitting video evidence and adding bookmarks.
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Arbitrators
August 1, 2018
Online Decision Entry Guide
This guide navigates the online decision entry process and provides example entries for each field.
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General
June 8, 2018
Primary-Excess Coverage
Reviews the primary-excess coverage functionality.
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General
March 1, 2018
Adding Bookmarks to Video Evidence
This guide covers how to add bookmarks to video evidence to direct the arbitrator to a specific location in the video where the accident/loss occurred.
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Arbitrators
February 1, 2018
Quality Decision Examples
This guide provides examples of decisions for a variety of scenarios.
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General
December 15, 2017
TRS Billing
This aid reviews the billing statement for TRS fees.
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General
December 15, 2017
Tips for a Successful Experience in TRS
This guides give tips for your browser settings to optimize your experience in TRS.
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Arbitrators
June 1, 2017
Credit for Prior Payments (OLF)
This guide covers reviewing proof for prior payments and entering credit toward the award.
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General
January 1, 2017
OLF vs. TRS Terms
Some of the terminology used in TRS has been updated from that used in OLF. This guide is a quick reference to help members become familiar with the new terms.
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General
January 1, 2017
TRS Glossary of Terms
This guide provides definitions of common terms found in TRS.
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General
August 25, 2014
Auto/Property Forum
This tutorial will familiarize you with the types of cases filed in each forum, the Rules and Regulations, and tips on completing the applications as Applicant and Respondent.
View Online Tutorial
General
August 25, 2014
New York No-Fault Arbitration
This tutorial will enable you to identify the mandatory arbitration claim types, apply the New York regulation and describe the arbitration procedures.
View Online Tutorial
General
August 25, 2014
PIP/Med Pay Forums
This tutorial will acquaint you with the types of cases filed in each forum, the Rules and Regulations, the compulsory dollar limit for each forum and tips on completing the application as Applicant a
View Online Tutorial
General
August 25, 2014
Special Arbitration Forum
This tutorial covers the basics of Special Arbitration from the types of disputes that must be resolved to how to file as Company 1 or respond as Company 2.
View Online Tutorial
August 25, 2014
Online Filing
This tutorial covers how to access the online filing function, enter claim information, submit your case and provides the option to cover how to attach evidence.
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Arbitrators
September 1, 2013
Special Arbitration Online Decision Entry Guide
This guide navigates the online decision entry process for cases in the Special Forum.
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Arbitrators
April 1, 2013
Helpful Hints: Hearing Cases for Arbitrators
This guide provides helpful tips for hearing cases and reviews the most common types of negligence.
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