E-Subro Hub and Settlement Exchange System Changes Coming in April

As announced in January, Arbitration Forums, Inc. (AF) will soon be delivering enhancements to E-Subro Hub aimed at improving our membership’s experience.

Scheduled for April 6, 2024, these enhancements are designed to provide a more guided approach to help members when making decisions regarding their insured’s damages and will include the following:
  1. More clarity will be added to the E-Subro Hub application, which includes additional messaging and tips aimed to help members more quickly and efficiently resolve their demands.
  2. The notion of remaining balance will be implemented into E-Subro Hub demands, reducing the potential for overpayments.
  3. The frequency that users are handling the same demand will be reduced and/or eliminated.
These enhancements are intended to improve the overall user efficiency. We will also be improving data capture to deliver future data analytics enhancements. 

For an in-depth look at the enhancements, please view the guide available on our website.