TRS® Resources

The following resources are provided to ensure your success navigating Total Recovery Solution (TRS). TRS is a work-in-progress; these resources are based on its current state of development.

• OLF vs. TRS Terms
• TRS Billing
• TRS Frequently Asked Questions
• TRS Glossary of Terms
• TRS Procedural FAQ
• Tips for a Successful Experience in TRS
• TRS Worklist Aid
• TRS Notifications
• Adding Bookmarks to Video Evidence
• Submitting Video Evidence in TRS
• Overview of TRS Reports
• TRS Report Descriptions
• TRS Guide for Filers
• Post-Decision Inquiries in TRS
• Post-Decision Inquiries in TRS - For Arbitrators
• TRS Deferments
• Print Case Functionality

For TPAs

• TPA Report Descriptions
• Frequently Asked Questions

Recorded Demos

• TRS Filing (23:24) — Reviews the Filing workflow for TRS. (Published 2/4/2020)
• Primary-Excess Coverage (7:36) — Reviews the primary-excess coverage functionality. (Published 6/8/2018)
• Filing Arbitration Against a Non-signatory in TRS (11:48) — Demonstrates how to file arbitration in TRS against a company that is non-signatory to the automobile subrogation arbitration agreement. (Published 12/13/2019)
• Joining an Existing Case (2:23) — Reviews how to join an existing case when TRS finds a case that appears to be a duplicate of the case you are trying to submit. (Published 4/15/2020)
• Responding to a Case (22:52) — Reviews the Responding workflow for cases with and without counterclaims. (Published 3/4/2020)
• Adding a Deferment (25:00) — Covers the steps to add, edit, delete, and withdraw a deferment, as well as to challenge the deferment or assert an exclusion against the deferred filing as the adverse party. (Published 9/19/2019)
• Uploading Evidence via AFClient (10:28) — Reviews submitting evidence to TRS using AFClient. (Published 5/21/2019)
• Submitting Video Evidence with Bookmarks (3:03) — Reviews submitting video evidence and adding bookmarks. (Published 8/15/2018)
• Revisits (3:43) — Reviews revisits in TRS. (Published 3/10/2020)
• The TRS Worklist (5:35) — Provides an overview of the TRS Worklist, filtering options, and the different views available. (Published 3/24/2020)
• Requesting a Three-Person Panel and/or Personal Appearance (8:29) — Reviews requesting a three-person panel and/or personal appearance in TRS. (Published 1/10/2019)
• Post-Decision Actions (9:28) — Reviews the steps to complete to submit a post-decision issue regarding policy limits or denial of coverage (Rule 3-9), a clerical or jurisdictional error (Rule 4-2), or a delinquent award pay notification (Rule 5-2). (Published 5/30/2019)
• Handling a Remove Party Request (2:56) — Reviews how to remove a party if the party was wrongly named on the case. (Published 6/25/2020)
• Filing a Supplement Case (2:32) — Reviews how to file a supplement after the case has been heard. (Published 6/25/2020)
• Responding to Supplement Filings (4:21) — Reviews how to respond to and dispute the supplement damages paid. (Published 6/25/2020)
• Hearing a Case (for Arbitrators) (14:48) — Reviews the Hearing workflow for cases with and without counterclaims. (Published 3/4/2020)
• TRS Hearing Worklist Badges (for Arbitrators) (4:02) — This video will cover what the badges on the TRS Worklist mean. (Published 3/4/2020)
• Hearing a Panel of Three Case in TRS (18:00) — Reviews the hearing and decision review/approval process. (Published 2/14/2019)
• Reviewing Post-Decision Inquiries (PDIs) for Arbitrators (2:08) — Reviews how to access and reply to PDIs submitted by members. (Published 5/20/2020)
• Hearing a Supplement Case (4:09) — Reviews how to hear a supplement case. (Published 6/25/2020)

Live Webinars

These 60-minute sessions offer members a live demonstration of TRS. View the available dates and sign up for the following Webinars.

• TRS Filing
• TRS Responding
• TRS Hearing (for TRS Arbitrators)