Prior Payments - Please Consider Highlighting the Date Cleared/Paid
Unfortunately, we continue to experience a high volume of corrections needed in relation to prior payments that were not credited.
If possible, please consider adding a highlight to the evidence item, to make it clear for the arbitrator that it represents not simply proof that a payment was issued, but that it actually cleared/was paid.
Also, please consider labeling the evidence item to emphasize it represents a cleared/paid amount, and not simply an issued payment.
We appreciate your continued support of our programs, and your anticipated assistance.
Article published in: December 2020 E-Bulletin