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General
June 6, 2024
Arbitration Forums, Inc. (AF) Launching New Member Support Portal
Later this year, AF will be launching a new support portal aimed at improving our members’ experience with fast, personalized self-service.
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General
June 6, 2024
Moving Online Filing (OLF) Dockets into Total Recovery Solution® (TRS®)
AF will initiate the first step of the Online Filing migration, the import process, on Monday, September 9, 2024, and continue through Monday, September 30, 2024.
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General
June 6, 2024
System Maintenance Occurring August 2024
AF is scheduled to conduct system maintenance this August. As a result, AF applications will be unavailable from 9 p.m. ET on Friday, August 30, 2024, through 6 a.m. ET on Monday, September 2, 2024. 
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E-Subro Hub Users
May 16, 2024
Understanding the Demander Remittance Address
The Remittance Address is a section of the E-Subro Hub demand that is completed by the Demanding Party and indicates where settlement checks are received.
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General
May 13, 2024
Eric Spencer to Lead Arbitration Forums, Inc.
Industry executive will become president and chief executive officer of nation’s largest provider of inter-insurance dispute resolution services.
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General
May 10, 2024
Arbitration Forums, Inc. Discontinuing Online Filing
With the addition of the Special Arbitration Forum on February 19, 2024, TRS now contains all of AF’s programs available for arbitration.
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General
May 10, 2024
Choose the Right Path: Filing UMPD and UMBI in the Special Arbitration Forum
UM recovery actions against the tortfeasor’s insurer are compulsory in the Special Arbitration Forum for cases where the Responding Party has coverage. 
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General
May 10, 2024
Filer/Responder Workshop Webinar Recap – April 2024
AF recently facilitated its latest Filer/Responder Workshop webinars on April 24 and 25 with our member companies.
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General
May 10, 2024
Tips on Post-decision Inquiries (PDIs)
These tips clarify submission guidelines for post-decision reviews.
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Arbitrators
April 25, 2024
Inactivity and Arbitrator Access
Have you ever logged in and discovered that you were unable to find a case to hear? To remain active in AF’s system, arbitrators need to hear cases on a consistent basis.
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Arbitrators
April 25, 2024
New Revisit Badge Now Available
AF recently released an enhancement aimed at helping arbitrators better determine when evidence was added.
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Arbitrators
April 25, 2024
Arbitrator Workshop – March 2024
AF recently facilitated its March Arbitrator Workshop webinar with 370 member arbitrators in attendance.
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Arbitrators
April 25, 2024
Understanding Evidence Sharing (Rule 2-1) and Permissible Revisit Evidence
Last year, Rule 2-1 was updated to address Auto filings.
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General
April 18, 2024
Understanding Evidence Sharing (Rule 2-1) and Permissible Revisit Evidence
Last year, Rule 2-1 was updated to address Auto filings.
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E-Subro Hub Users
March 18, 2024
E-Subro Hub and Settlement Exchange System Changes Coming in April
As announced in January, Arbitration Forums, Inc. (AF) will soon be delivering enhancements to E-Subro Hub aimed at improving our membership’s experience.
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General
March 7, 2024
Inactivity and Arbitrator Access
To render decisions that meet our memberships’ quality expectations, arbitrators must remain knowledgeable about AF rules, hearing procedures, and system functionality.
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General
March 7, 2024
Filer/Responder Workshop Webinar – February 2024
AF recently facilitated its latest Filer/Responder workshop webinar on February 21 and 22, with over 200 attendees.
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General
March 6, 2024
NASP 2024 Spring Conference
Visit the NASP website to view the conference brochure and reserve your room.
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Arbitrators
February 27, 2024
Arbitrator Workshop Webinars – January 2024
AF recently facilitated its first Arbitrator Workshop for 2024 with over 250 member arbitrators in attendance.
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Arbitrators
February 27, 2024
Tips for Cases with No Response
As an arbitrator, you will likely encounter a case in which the Responding Party failed to answer the filing—leaving you with only the Recovering Party’s arguments and evidence to decide the case. 
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Arbitrators
February 27, 2024
Special Arbitration Forum Now Available in TRS
The Special Arbitration Forum is now available in TRS!
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General
February 18, 2024
Special Arbitration Forum Now Available in TRS
The Special Arbitration Forum is now available in TRS!
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General
February 18, 2024
Arbitrator and Filer/Responder Workshops
AF will continue its successful workshops this year, with webinars for arbitrators and filers/responders scheduled in alternating months.
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E-Subro Hub Users
January 29, 2024
E-Subro Hub Enhancements Coming Soon in 2024
AF is excited to announce some upcoming enhancements to E-Subro Hub aimed at improving our membership’s experience.
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E-Subro Hub Users
January 29, 2024
New System Maintenance Window
As of January 1, 2024, AF has designated 8 p.m. to 9 p.m. ET as a maintenance window in order to implement important system updates.
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General
January 22, 2024
Special Arbitration Forum Panel of Three Fee Change Coming Soon
Arbitration Forums, Inc. (AF)’s Board of Directors recently approved a change to the fee for Panel of Three Special Arbitration Forum cases. 
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General
January 22, 2024
Live Webinars Available for Special Arbitration Forum in TRS
On February 19, 2024, AF will make the Special Arbitration Forum available in Total Recovery Solution® (TRS®).
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General
January 22, 2024
Uninsured Motorists’ Forum Closing Soon
AF will be discontinuing the Uninsured Motorists’ Forum on February 17, 2024.
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General
January 22, 2024
New System Maintenance Window
As of January 1, 2024, AF has designated 8 p.m. to 9 p.m. ET as a maintenance window to implement important system updates.
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Arbitrators
December 14, 2023
Arbitrator Workshop Webinars – November 2023
AF recently facilitated its last Arbitrator Workshop for 2023 with over 200 member arbitrators in attendance.
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Arbitrators
December 14, 2023
New System Maintenance Window
Beginning January 1, 2024, AF will be designating 8 p.m. to 9 p.m. ET as a maintenance window in order to implement important system updates.
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General
December 11, 2023
Special Arbitration Forum Coming to TRS and Updates to AF’s Arbitration Rules
On February 19, 2024, AF will be bringing the Special Arbitration Forum to Total Recovery Solution (TRS).
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General
December 11, 2023
AF Sunsetting Uninsured Motorists’ (UM) Forum
Based on member feedback that this forum is no longer relevant or needed, it will be sunsetted in 2024.
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General
December 11, 2023
New Process for Personally Represented Hearings
AF continuously implements process improvements that aim to positively impact our membership. One improvement we will soon implement relates to personally represented hearings.
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General
December 11, 2023
How to Remove TPA Access
Regularly reviewing access privileges for your TPAs helps reduce cybersecurity risks by ensuring that only active and current TPAs have access to your company’s sensitive information. 
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General
December 11, 2023
Arbitrator and Filer/Responder Workshops to Continue in 2024
AF’s successful workshops will continue in 2024, with workshops for arbitrators and filers/responders scheduled in alternating months.
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General
November 9, 2023
Special Arbitration Forum Coming to TRS and Updates to AF’s Arbitration Rules
AF is excited to announce that we will be bringing the Special Arbitration Forum to Total Recovery Solution (TRS) in Q1 2024.
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General
November 9, 2023
AF Sunsetting Uninsured Motorists’ (UM) Forum
Based on member feedback that this forum is no longer relevant or needed, it will be sunsetted in 2024.
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General
November 9, 2023
Statute of Limitations
The statute of limitations pertains to the time allowed for legal action to be taken on a loss.
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General
November 9, 2023
What Qualifies for a Post-Decision Inquiry (PDI)?
We have noticed an increasing number of Post-Decision Inquiries (PDIs) submitted by filers and responders who believe the arbitrator did not comment on a particular piece of evidence.
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General
November 9, 2023
Learning Resources Available Free of Charge
AF offers numerous reference guides, training tutorials, and live webinars on the various intercompany arbitration programs and processes to ensure our members’ success.
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General
November 9, 2023
Filer/Responder Workshop Webinar – October 2023
AF recently facilitated its latest Filer/Responder workshop webinar on October 25 and 26.  
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Arbitrators
October 20, 2023
New Arbitrator Worklist Functionality
AF is pleased to share that the My Support Inquiries worklist now includes a section for Post-Decision Inquiry Support issues.
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Arbitrators
October 20, 2023
Evidence Sharing: A Closer Look for Arbitrators
Evidence attached to support the Recovering Party’s feature damages and the Responding Party’s damages dispute, if applicable, became viewable to all parties involved in the arbitration filing.
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Arbitrators
October 20, 2023
Property Forum Now Available in TRS
The Property Forum is now available in TRS! Get more information on workflow and functionality changes.
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Arbitrators
October 20, 2023
Video Evidence – What It Is and Isn't
To streamline the hearing process, we ask that you attach acceptable videos directly into your TRS filing.
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Arbitrators
October 20, 2023
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
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Arbitrators
October 20, 2023
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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General
October 12, 2023
New Deferment Option for Total Loss with Pending Salvage
Parties to a case with multiple features that include a total loss with pending salvage and assertions of policy limits are given an opportunity to defer all features until the salvage is resolved.
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General
October 12, 2023
Arbitration Rules and Reference Guide Updated
The Arbitration Rules and the Reference Guide to AF's Agreements and Rules have been updated.
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General
October 12, 2023
Video Evidence – What It Is and Isn't
To streamline the hearing process, we ask that you attach acceptable videos directly into your TRS filing.
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General
October 12, 2023
Evidence Linking and TRS
TRS offers the ability to embed evidence directly into liability or damages arguments to require arbitrator comment.
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General
October 12, 2023
Unauthorized Evidence
If your evidence repository includes a document titled, “Damage Dispute Presentation,” its use as arbitration evidence must cease.
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General
October 12, 2023
Filer/Responder Workshop Webinar – August 2023
AF facilitated its latest Filer/Responder workshop webinar on August 23 and 24, with 130 attendees.
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E-Subro Hub Users
September 22, 2023
E-Subro Hub Enhanced Search Results
An enhanced search results page is now available within E-Subro Hub.
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E-Subro Hub Users
September 22, 2023
Choosing the Correct Company Name
Have you ever noticed that many member companies have similar names? 
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E-Subro Hub Users
September 22, 2023
Thank You for Your Feedback!
In the spirit of continuous improvement, AF routinely seeks member feedback regarding our products and services.
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General
September 7, 2023
Property Forum Now Available in TRS
The Property Forum is now available in TRS! We’ve provided several training and informational resources below to assist members with navigating TRS.
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General
September 7, 2023
Changes to the Feature Response Damage Dispute Types
AF has reduced the number of damage dispute types available in the drop-down selection when disputing the recovery sought.
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General
September 7, 2023
New Deferment Option for Total Loss with Pending Salvage
Effective September 23, parties on a case with multiple features that include a total loss with pending salvage and assertions of policy limits will be given an opportunity to defer all features.
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General
September 7, 2023
Thank You for Your Feedback!
We’d like to highlight some of the recent feedback we’ve received. 
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General
September 7, 2023
How to Remove Purged Evidence in TRS
At Arbitration Forums, protecting an insured’s Personal Identifiable Information (PII) is important to us and the members we serve.
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Arbitrators
August 17, 2023
Property Forum Coming to TRS This Month
On August 27, 2023, AF will be bringing the Property Forum to TRS. To ensure the preparation of our members, we’ve provided several training and informational resources.
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Arbitrators
August 17, 2023
A Second Look at the Guide for Arbitrators
Last February, the Guide for Arbitrators was updated. Along with the update, a 12-question quiz is offered and, thus far, over 800 arbitrators have completed the quiz.
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Arbitrators
August 17, 2023
Arbitrator Workshop Webinars – July 2023
AF facilitated its most recent Arbitrator Workshop webinars on July 19 and 20, with over 270 attending. The purpose of these 30-minute workshops is to drive decision quality.
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Arbitrators
August 17, 2023
Changes to the Feature Response Damage Dispute Types
Arbitration Forums, Inc. (AF) has reduced the number of damage dispute types available in the drop-down selection when disputing the recovery sought. 
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General
August 14, 2023
Property Subrogation Forum Coming to TRS This Month
On August 27, 2023, AF will be bringing the Property Subrogation Forum to TRS.
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General
August 14, 2023
Shared Logins
At Arbitration Forums, Inc. (AF), security is a priority. Security Administrators play a major role in minimizing security risks.
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General
August 14, 2023
Coming Soon: E-Subro Hub Enhanced Search Results
In the coming weeks, AF will release an enhanced search results page within E-Subro Hub.
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General
August 14, 2023
PDI: Why or Why Not?
Understanding the difference between correctable and uncorrectable errors can save time and preserve resources intended for other decision quality improvement efforts. 
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General
August 14, 2023
New and Improved TRS Tutorial Available Now!
In the spirit of continuous improvement, we have updated our TRS Filing (Coll/OTC) tutorial. 
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General
August 10, 2023
NASP Annual Conference: Mastering Challenges and Moving Mountains
The 25th Annual NASP Conference will be held at The Broadmoor in Colorado Springs, Colorado.
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General
July 14, 2023
Sign Up for a Demo of the Property Subrogation Forum in TRS
On August 27, 2023, AF will make the Property Subrogation Forum available in Total Recovery Solution® (TRS®).
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General
July 14, 2023
TRS Workflow Changes for Property Arbitration
Those familiar with filing and responding to arbitration in TRS will see added fields for Property filings.
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General
July 14, 2023
Appeals Functionality in TRS
The expansion of TRS to include Property filings includes functionality to file a formal appeal of a decision (Rule 2-12).
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General
July 14, 2023
Workshop Webinars for Filers and Responders – June 2023
AF recently facilitated its latest filer and responder workshop webinars on June 21 and 22. See some of the key takeaways.
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General
July 14, 2023
Entering Prior Payments: What’s in it for the Recovering Party?
To avoid potential delays in recovery via arbitration, and support prompt claim closures, always enter any prior cashed/cleared payments from the Adverse Party.
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Arbitrators
June 22, 2023
Florida Negligence Law Change
Last month, we advised that Arbitration Forums, Inc. (AF) is updating its arbitration applications to apply the new negligence law for cases filed on and after March 24, 2023.
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Arbitrators
June 22, 2023
Upcoming Property Arbitration TRS Demos
As previously communicated, new Property filings will be submitted in AF’s TRS application effective August 27, 2023. Property TRS demos have been scheduled for Property arbitrators.
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Arbitrators
June 22, 2023
Total Loss Versus Repair
A common dispute argued in arbitration is that the Recovering Party should have repaired their vehicle, instead of declaring the vehicle a total loss, or vice versa.
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Arbitrators
June 22, 2023
Prior Payment Errors on Supplemental Filings
Errors applying credit for a prior payment are often made on supplemental filings when the payment is entered in error by the Adverse party and was actually payment of the prior arbitration award.
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Arbitrators
June 22, 2023
Arbitrator Workshop Webinars a Success
AF recently facilitated its most recent Arbitrator Workshop webinars on May 17 and 18, with over 230 attending.
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Arbitrators
June 22, 2023
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
Arbitrators
June 22, 2023
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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General
June 12, 2023
Florida Negligence Law Change
We shared that Florida’s comparative negligence law changed effective March 24, 2023. To clarify, we believe the change is substantive and will apply to claims that accrue on or after March 24, 2023.
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General
June 12, 2023
Property Coverage Group Coming to TRS on August 27
As previously announced, AF will be expanding TRS to include Property filings on August 27, 2023.
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General
June 12, 2023
Upcoming Filing/Responding Workshop Webinars
AF continues to facilitate bi-monthly workshop webinars geared towards filers and responders.
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General
May 11, 2023
Florida Negligence Law Change
As you may have read or heard, Florida’s negligence law changed effective March 24, 2023. Florida transitioned from a pure comparative negligence system to a modified comparative negligence system.
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General
May 11, 2023
Property Coverage Group Coming to TRS on August 27
On August 27, 2023, AF will be expanding TRS to include Property filings.
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General
May 11, 2023
Changes to Feature Response Damage Dispute Types Coming Soon
Arbitration Forums, Inc. (AF) will be looking for opportunities to revise the number of respondent damage dispute types that are currently available for selection when disputing the recovery sought.
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General
May 11, 2023
Help AF Improve Decision Quality
Like our member companies, AF continuously reviews its processes to ensure efficiency and effectiveness.
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General
May 11, 2023
Filing/Responding Workshop Webinar – April 2023
AF recently facilitated its latest workshop webinar for Filing and Responding parties on April 19 and 20. The purpose of these 30-minute workshops is to drive decision quality.
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General
May 11, 2023
Primary/Excess Policy Limits in the Auto Forum
Disputes involving primary/excess liability limits fall within the jurisdiction of the Auto Forum.
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Arbitrators
April 20, 2023
Evidence Sharing
AF announced in late 2022 that our Board of Directors had approved rule changes concerning evidence sharing in the Auto forum.
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Arbitrators
April 20, 2023
Arbitrator Workshop Webinars a Success
AF facilitated its most recent Arbitrator Workshop webinars on March 15 and 16.
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Arbitrators
April 20, 2023
Attention Arbitrators: Quality Decisions in Online Filing (OLF) Discontinued
To support effective and efficient use of our resources, we are discontinuing this webinar.
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Arbitrators
April 20, 2023
Appearance Allowances
One of the more misunderstood issues when hearing damage disputes is appearance allowances. First, what is an appearance allowance?
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Arbitrators
April 20, 2023
Save Time: Remember to Don Your Arbitrator Cap
Arbitration decisions that require follow-up often reveal a similar performance gap—the new arbitrator has let their primary job role of adjusting claims trickle into their secondary role...
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General
April 7, 2023
Property Coverage Group Coming Soon to TRS
AF is excited to announce that TRS will be expanded to include Property filings in the third quarter of 2023.
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General
April 7, 2023
Filer and Responder Workshops Available
AF offers informal, bimonthly workshops for arbitration filers and responders, covering quality improvement opportunities and answering questions.
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General
April 7, 2023
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
General
April 7, 2023
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
Read Full Article
Security Administrators
March 31, 2023
User Profile Refactor Coming Soon
We are releasing a redesigned User Details tab in the Member Management application aimed at creating a more seamless and intuitive experience.
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E-Subro Hub Users
March 15, 2023
Tips on Attaching New Evidence
For all newly attached evidence, please remember to select an Evidence Type.
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General
March 13, 2023
Evidence Sharing Rule Change Effective April 2, 2023
Effective April 2, 2023, attached evidence supporting feature damages sought will be viewable to the Responding party(ies) on new Auto filings.
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General
March 13, 2023
Filing and Responding Parties Workshop Webinar – February 2023
AF recently facilitated a workshop webinar for Filing and Responding parties to drive decision quality.
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General
March 13, 2023
New in TRS - Removing Personal Representatives
As of February 18, members are now able to delete personal representatives at any time before the filing is scheduled for hearing.
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General
March 1, 2023
Evidence Sharing Rule Change Effective April 2, 2023
Effective April 2, 2023, attached evidence supporting feature damages sought will be viewable to the Responding party(ies) on new Auto filings.
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Arbitrators
February 20, 2023
New in TRS - Removing Personal Representatives
As of February 18, members are now able to delete personal representatives at any time before the filing is scheduled for hearing.
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Arbitrators
February 20, 2023
Arbitrator Workshop Webinar – January 2023
AF recently facilitated its most recent Arbitrator Workshop webinars on January 18 and 19.
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Arbitrators
February 20, 2023
Attention Arbitrators: Don’t Fall into the 100/0 Liability Mindset!
We recently received member feedback via our Member Satisfaction Survey that Auto decisions are too often determined at 100/0 liability or comparative negligence is often not applied.
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Arbitrators
February 20, 2023
Filing Against a Liquidated Company
There are certain considerations that should be kept in mind when filing against a company in liquidation.
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General
February 10, 2023
Property Coverage Group Coming Soon to TRS
AF is excited to announce that the Property Forum cases will move to TRS in 2023.
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General
February 10, 2023
Occupational Accident Policies – A Non-Compulsory Arbitration Opportunity
AF constantly monitors changes in the market for opportunities that our products can help with. One such area is Occupational Accident Policies.
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General
February 10, 2023
Filing Against a Liquidated Company
There are certain considerations that should be kept in mind when filing against a company in liquidation.
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General
January 13, 2023
TRS Refile Enhancement Coming Soon!
On February 4, 2023, members will be able to experience an easier way to refile certain cases.
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General
January 13, 2023
Coming in 2023: Arbitration Rule Change – Evidence Sharing
At its October meeting, AF’s Board of Directors approved a rule change for evidence sharing in the Auto forum specific to damages.
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General
January 13, 2023
2023 Training Workshop Schedules Now Available
The workshop schedules for the arbitrator and filer/responder sessions are now available.
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E-Subro Hub Users
December 14, 2022
We’re Listening – E-Subro Hub Interface Improvements
On November 7, AF released interface updates to the E-Subro Hub Worklist page, aligning it with previously updated pages and introducing a more streamlined experience.
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E-Subro Hub Users
December 14, 2022
Next User Interface Update Coming in January
New year, new enhancement! Scheduled to release on January 23, 2023, this update will focus on enhancements to administrative functions.
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General
December 9, 2022
A Year in Review – What We’ve Delivered in 2022
As a member-driven organization, AF is committed to delivering value and continuously improving of members’ experience. See what we delivered in 2022.
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General
December 9, 2022
New in TRS - Updating the Personal Representative
As of December 11, 2022, members who have chosen to be represented by a personal representative at a hearing can now update and/or modify some information on the Case Overview page.
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General
December 9, 2022
TRS KPIs Now Available
Key Performance Indicator (KPI) metrics are now available for TRS!
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General
December 9, 2022
Document Resolution Menu Option Relocating in January 2023
In January 2023, AF will relocate the Document Resolution option from the Member Access menu to the E-Subro Hub menu on the My Arbfile page.
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General
December 9, 2022
Michigan No Fault – Automobile Forum Property Damage Liability Ins and Outs
This article will discuss the various aspects of Michigan auto losses and how they are properly handled within the arbitration process.
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General
December 9, 2022
Clarification on Itemizing and Disputing Damages
This article provides clarification of the current guidelines regarding itemizing and disputing damages.
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General
November 2, 2022
Coming in 2023: Arbitration Rule Change – Evidence Sharing
At its October meeting, AF’s Board of Directors approved a rule change for evidence sharing in the Auto forum specific to damages.
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General
November 2, 2022
New York PIP Coming to TRS this December
On December 11, 2022, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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General
November 2, 2022
Enhancement to Case Overview for Change Requests: Accept Policy Limit Requests
On November 5, 2022, AF added a section to the Change Requests page of TRS for Accept Policy Limit Requests.
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General
November 2, 2022
Enhancements to the Deferment Process in TRS
On November 5, AF introduced the ability for members to submit supplements and additional features during a deferment when at least one submitted feature exists on a case.
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General
November 2, 2022
Filer and Responder Workshop Webinars Coming in 2023
Earlier this year, we began to facilitate bi-monthly arbitrator workshop webinars. During these 30-minute, informal workshops, we covered decision quality improvement opportunities.
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General
November 2, 2022
TRS KPIs Launching This December
AF is excited to announce that Key Performance Indicator (KPI) metrics for TRS will launch on December 8, 2022!
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General
November 2, 2022
Unauthorized Evidence
If your evidence repository includes a document titled, “Damage Dispute Presentation,” its use as arbitration evidence must cease. This is not an authorized AF resource.
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General
November 2, 2022
What Is a Collaborative Hearing?
A Collaborative Hearing is an arbitration hearing for cases where personal representation or a panel of three arbitrators is requested.
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E-Subro Hub Users
October 26, 2022
Worklist Update Coming This November
AF is excited to announce that an update to the Worklist page will launch on November 7, 2022.
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E-Subro Hub Users
October 26, 2022
Menu Changes for TRS Arbitration and E-Subro Hub
As part of Arbitration Forums, Inc.’s effort to streamline and consolidate our recovery and resolution services, the My Arbfile menu will be enhanced.
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Arbitrators
October 24, 2022
New York PIP Coming to TRS this December
On December 11, 2022, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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Arbitrators
October 24, 2022
Upcoming Webinars for New York PIP
In preparation for the NY PIP rollout in TRS this December, AF is offering 60-minute webinars starting in November.
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Arbitrators
October 24, 2022
Arbitrator Workshop Webinars
AF recently facilitated its most recent Arbitrator Workshop Webinar on September 21 and 22. The purpose of these quarterly 30-minute workshops is to drive decision quality.
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Arbitrators
October 24, 2022
Enhancement: Decision Workflow Reflects a Replaced Party
Adverse parties can request to be removed from a case when named improperly. The naming party can remove the adverse party and replace it with the correct party.
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Arbitrators
October 24, 2022
Deferment Considerations
A deferment is typically submitted when coverage is pending and under investigation, or there is a pending companion claim or suit that could exhaust policy limits.
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Arbitrators
October 24, 2022
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
AF has contracted with a third-party service, through which arbitrators may anonymously report suspected illegal, dishonest, or fraudulent acts or violations by an AF employee.
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Arbitrators
October 24, 2022
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
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Arbitrators
October 21, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL.
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General
October 10, 2022
New York PIP Coming to TRS this December
On December 11, 2022, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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General
October 10, 2022
Upcoming Webinars for New York PIP
In preparation for the NY PIP rollout in TRS this December, AF is offering 60-minute webinars starting in November.
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General
October 10, 2022
Menu Changes for TRS Arbitration and E-Subro Hub
As part of Arbitration Forums, Inc.’s effort to streamline and consolidate our recovery and resolution services, the My Arbfile menu will be enhanced.
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General
October 10, 2022
TRS KPI Coming Soon
You spoke, we listened! AF is excited to announce that work is nearing completion on Key Performance Indicator (KPI) metrics for TRS.
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General
October 10, 2022
Upload Video Evidence – Considerations
With the availability of video evidence, it’s important to know size and formatting guidelines.
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General
October 10, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL.
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General
September 14, 2022
Changes to the Filing Fee Schedule, Effective January 1, 2023
Effective January 1, 2023, filing fees will be increasing for most programs by $7. A comparison of the upcoming and current fees is available on AF’s website.
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General
September 14, 2022
New York PIP Coming Soon to TRS
In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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General
September 14, 2022
Enhancement to Case Overview for Change Requests
On September 24, 2022, AF will introduce an enhancement to Case Overview to provide better visibility of change requests and their outcomes.
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General
September 14, 2022
Enhancement to the Remove/Replace Party Process
The Remove/Replace Party window was enhanced to provide more information about the party requesting to be removed.
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General
September 14, 2022
Payment Received? Don't Forget to Withdraw the Case!
Did you know filers are required to withdraw cases from arbitration when a full settlement has been reached?
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General
September 14, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL.
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E-Subro Hub Users
September 8, 2022
E-Subro Hub Release 2-4 Improvements
Since the E-Subro Hub user interface upgrade, AF members have provided valuable feedback that can help improve the E-Subro Hub user experience. Learn more about some of the improvements we've made.
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Arbitrators
August 19, 2022
New York PIP Coming Soon to TRS
In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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Arbitrators
August 19, 2022
Liability Admissions and Prior Payments
Most cases with both liability and damages in dispute are relatively straightforward: decide liability first. But what about the occasional case that isn’t straightforward?
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Arbitrators
August 19, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL, November 6–9, 2022.
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General
August 12, 2022
Prior Payments: A Clarification
A common scenario that is often incorrectly argued concerns a prior payment made by a Responder to either a vendor or to the filing company’s insured for the damages sought by the filing company.
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General
August 12, 2022
NASP 2022 Annual Conference: Come to the Island
The NASP 2022 Annual Conference will be held in Marco Island, FL.
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General
August 12, 2022
New Post-Decision Inquiry Type – Deferment Findings
A party questioning an arbitrator’s finding on a deferment challenge may now submit a Post-Decision Inquiry to have the matter reviewed if the arbitrator has made an entry error.
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General
August 12, 2022
New York PIP Coming Soon to TRS
In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).
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E-Subro Hub Users
July 28, 2022
E-Subro Hub Release 2-4 Launch Date
On Monday, August 1, we will be relaunching release 2-4, which includes user interface updates.
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General
July 20, 2022
Concurrent Coverage Counterclaim Process Clarified – Adverse Party
TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes. The recovering party chooses the right of recovery on which its filing is based.
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General
July 20, 2022
Quality Reviews: Insights for Filers and Responders
AF implemented a quarterly quality assessment process, intended to measure the overall quality produced by our membership and provide AF feedback on improving quality.
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General
July 20, 2022
TRS Enhancement: Deferment History Section
On July 30, 2022, AF will introduce the Deferment History section to the Case Overview in TRS.
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General
July 8, 2022
E-Subro Hub Demands to TRS: New Damage Field Functionality
On July 9, 2022, AF will release a new functionality for damage fields for demands originating in E-Subro Hub that are then moved to Total Recovery Solution® (TRS®).
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Arbitrators
June 24, 2022
Arbitration Forums’ Redesigned Website Coming July 17
We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!
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Arbitrators
June 24, 2022
Arbitrator Workshop Webinars
As previously announced, AF will facilitate bi-monthly arbitrator workshop webinars.
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Arbitrators
June 24, 2022
Decision Quality Review: Insights for Arbitrators Q2 2022
We have completed the second quarter Decision Quality Review for 2022.
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Arbitrators
June 24, 2022
How to Submit an Arbitrator Support Inquiry
Need to submit an arbitrator support inquiry? In TRS, arbitrators can request assistance by using Decision Actions in the top-right corner of the decision workflow.
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General
June 17, 2022
Arbitration Forums’ Redesigned Website Coming July 17
We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!
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General
June 17, 2022
Awards Payable to Filing Company Only (Rule 5-2)
According to Arbitration Forums, Inc. (AF) Rule 5-2, award payments must be made payable only to the recovering signatory company.
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General
June 17, 2022
Helpful Tip for TRS Respondent Parties
Responses are entered differently depending on if the policy cannot be identified or if coverage was denied.
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General
June 17, 2022
Correct Responding Party? Avoid Unnecessary Filing Fees
We have noticed instances with filers selecting the incorrect responding company. Before selecting a responding party, please confirm the selection you are making is the correct party.
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E-Subro Hub Users
May 19, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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General
May 13, 2022
E-Subro Hub Upgrade and Case Search Functionality Changes
AF has been working diligently to update our E-Subro Hub product. We are excited to announce that we will be delivering the next set of upgrades on May 31, 2022!
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General
May 13, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
April 22, 2022
Decision Quality Review: Insights for Arbitrators Q1 2022
It has been a year since AF introduced the quality assessment process, which is intended to measure the overall quality produced by the membership.
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Arbitrators
April 22, 2022
Itemized TRS Damages
This article adds clarification as we continue to see issues with the itemization of damages and damage disputes in auto claims, especially concerning total loss claims.
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Arbitrators
April 22, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
April 22, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 PM ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.
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General
April 14, 2022
Quality Reviews: Insights for Filers and Responders
AF implemented a quarterly assessment process. The process is intended to measure the overall quality produced by our membership...
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General
April 14, 2022
Reminder: AF Will Discontinue Support for Internet Explorer in June 2022
As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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General
April 14, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 p.m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.
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General
March 16, 2022
Concurrent Coverage Disputes in TRS
TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes.
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General
March 16, 2022
California Joint & Several – Prop 51. What Does It Mean?
California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 
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General
March 16, 2022
Job Aids for Adverse Parties!
Need help with Prior Payments and Additional Exposures? Our job aids provide step-by-step instructions, quick tips, and do’s and don’ts.
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General
March 16, 2022
May System Maintenance
AF’s website will be unavailable from 9:00 p.m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022. 
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Arbitrators
February 18, 2022
AF Will Discontinue Support for Internet Explorer in June 2022
Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
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Arbitrators
February 18, 2022
Diminished Value Damages
Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.
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Arbitrators
February 18, 2022
California Joint & Several – Prop 51. What Does It Mean?
California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 
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Arbitrators
February 18, 2022
URL Defense Blocking Access to Live Webinars
Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.
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Arbitrators
February 18, 2022
May 13-16 System Maintenance
The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16. As a result, AF’s website will be unavailable from 9:00 p.m. E
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Arbitrators
February 18, 2022
NASP 2022 Spring Conference
March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ
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General
February 18, 2022
May 13-16 System Maintenance
The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16.
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General
February 14, 2022
AF Will Discontinue Support for Internet Explorer in June 2022
Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.
Read Full Article
General
February 11, 2022
Diminished Value Damages
Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.
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General
February 11, 2022
March 4-7 System Maintenance Cancelled
Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.
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General
February 11, 2022
NASP 2022 Spring Conference
March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ
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General
February 10, 2022
March 4-7 System Maintenance Cancelled
Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.
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General
January 14, 2022
Decision Quality Update
Last year was a challenging year for many companies for a variety of reasons, but mostly due to pandemic-related issues and the “Great Resignation.”
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General
January 13, 2022
Enhancement to TRS Notifications
On January 8, AF deployed a new TRS enhancement to the member workflow.
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General
January 13, 2022
Jurisdictional Exclusions and Deferments in TRS
We have recently noticed a number of cases in which jurisdictional exclusions and deferments were not raised and supported as required in TRS®.
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General
January 13, 2022
URL Defense Blocking Access to Live Webinars
Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.
Read Full Article
General
January 6, 2022
Arbitration Forums, Inc. Announces Farmers Insurance® as Newest Settlement Exchange System® (SES®) Participant
On Dec. 6, 2021, AF welcomed Farmers Insurance® to its growing list of member companies to adopt Settlement Exchange System® (SES®).
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Arbitrators
December 14, 2021
Concurrent Coverage/Priority of Payment Functionality Now Available
On December 13, Arbitration Forums, Inc. launched the Concurrent Coverage/Priority of Payment functionality to TRS.
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Arbitrators
December 14, 2021
Decision Quality Review: Insights for Arbitrators Q3 2021
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Arbitrators
December 14, 2021
Policy Limits Changes
On November 20, AF introduced changes to Policy Limits.
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Arbitrators
December 14, 2021
Attention Arbitrators: Jurisdictional Exclusion Update
Recently, the Jurisdictional Exclusion of Filed in the wrong forum has been replaced with Filed under wrong coverage.
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Arbitrators
December 14, 2021
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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Arbitrators
December 14, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
Arbitrators
December 14, 2021
System Maintenance Occurring March 2022
AF’s website will be unavailable from 9:00 PM ET on Friday, March 4, 2022, through 5 AM ET on Monday, March 7, 2022.
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General
December 7, 2021
Concurrent Coverage/Priority of Payment Launching December 13
Arbitration Forums, Inc. will be going live with the Concurrent Coverage/Priority of Payment functionality on Monday, December 13, 2021.
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General
December 7, 2021
New Analytic Insights Page Launching December 16
As announced in the November E-Bulletin, AF will be releasing new offerings for data science and analytic insights.
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General
December 7, 2021
TRS Redirect for PIP and Med Pay Cases
As announced in the November E-Bulletin, AF will be introducing an automatic redirect to TRS for users looking to file PIP and Med Pay cases.
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General
December 7, 2021
Appropriate Auto Forum Damages
As a reminder, an automobile property damage claim within the authority of Article First of the Automobile Subrogation Arbitration Agreement includes all automobile property damage claims arising...
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General
December 7, 2021
TRS Quality Assurance Webinar – Entering a Decision
Please join AF’s Quality Assurance department for a live-facilitated, 30-minute webinar regarding decisions.
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E-Subro Hub Users
November 15, 2021
New Demand Overview Page Coming Next Week
We’re excited to share that the new Demand Overview page will launch on November 21, 2021!
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General
November 5, 2021
New Features of the Redesigned Website
As part of the new website redesign that will be launching soon, we are adding features that make it easier to find articles, training, and other resources on the site.
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General
November 5, 2021
Introducing AF’s Data Science Initiative and Analytic Insights
AF is proud to announce our data science and advanced analytics offerings for members coming soon!
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General
November 5, 2021
Concurrent Coverage/Priority of Payments Coming Soon
In the spirit of continuous improvement, AF is excited to announce that we will be bringing concurrent coverage/priority of payments functionality to TRS on December 12, 2021. 
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General
November 5, 2021
TRS Redirect for PIP and Med Pay Cases
Last year, AF introduced enhanced functionality to allow the filing of new PIP and Medical Payment (Med Pay) coverages within Total Recovery Solution® (TRS®). Note: Does not include NY PIP. 
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General
November 5, 2021
Reminder: Auto and Special Agreement Changes
As announced in the January E-Bulletin, Arbitration Forums, Inc. (AF)’s Board of Directors approved changes to the Auto and Special Agreements.
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Arbitrators
October 26, 2021
Jurisdictional Exclusion Update
Recently, the Jurisdictional Exclusion of “filed in the wrong forum” has been replaced with “filed under wrong coverage.” Why the change?
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General
October 11, 2021
New Identity Management Solution Launching This November
On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.
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General
October 11, 2021
Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS
Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.
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General
October 11, 2021
How to Withdraw Filings When a Claim is Paid
AF’s subrogation and arbitration applications are designed to allow parties to self-manage their filings. One of the more frequent requests we receive from filers is to withdraw their filing when the
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General
October 11, 2021
NASP 2021 Annual Conference: Remember the Subro
The NASP 2021 Annual Conference will be held virtually.
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Arbitrators
October 1, 2021
New Identity Management Solution Launching This November
On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.
Read Full Article
Arbitrators
October 1, 2021
Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS
Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.
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Arbitrators
October 1, 2021
Handling Additional Exposures in TRS
An additional exposure in TRS is one that is outside of the scope of the arbitration.
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Arbitrators
October 1, 2021
Updated Tutorial: Liability Deductible/Self-Insured Retention Cases
Our existing tutorial,Arbitrators: Handling a Case with a Liability Deductible, has been updated.
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General
September 13, 2021
Auto and Special Agreement Changes – An Update
(AF)’s Board of Directors approved changes to the Auto and Special Agreements.
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General
September 13, 2021
New TRS Filing and Responding Workflow Section
On September 18, the Coverage Group will be combined with the new Right of Recovery drop-down menu into a section called Case Type, which will be at the top of the first page of both workflows.
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General
September 13, 2021
NY PIP Link Coming Soon
In the October 2 release, members will see a NY PIP link under the File Online Now.
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General
September 13, 2021
External Links in Evidence Files Prohibited
AF’s subrogation and arbitration applications allow for the upload of video files. However, for member system security reasons, AF does not accept links to external websites like YouTube (evidence con
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None
September 13, 2021
NASP 2021 Annual Conference: Remember the Subro
The NASP 2021 Annual Conference will be held virtually.
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E-Subro Hub Users
September 1, 2021
Second E-Subro Hub Upgrade Coming Soon
This fall, AF will be releasing the second of several upgrades to the E-Subro Hub user interface.
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Arbitrators
August 24, 2021
Confirm Undisputed Damages Sought
When hearing a case where damages are not disputed, do not simply select “Accept.” You still need to review the evidence to ensure the amount sought is correct.
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Arbitrators
August 24, 2021
Accurate Liability Percent Entries
You’ve read the liability arguments submitted by the parties, considered the evidence, and determined that Beta is 80% liable for the accident.
Read Full Article
Arbitrators
August 24, 2021
Recognizing Damage Dispute Entries
Below are the fields that appear when hearing a case that involves a damage dispute.
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Arbitrators
August 24, 2021
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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Arbitrators
August 24, 2021
Arbitrator Support is Available
If you have a question while hearing a case, arbitrator support is here to help.
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General
August 23, 2021
Redesigned Website Coming This Fall
We are excited to announce that we are currently redesigning our website at www.arbfile.org and will be releasing it this fall.
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General
August 23, 2021
Reminder: Updates to AF’s Arbitration Rules
Earlier this year, AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes became effective August 1, 2021.
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None
August 23, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte
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General
August 23, 2021
Insights: Damage Disputes
AF continues to perform detailed reviews of published Auto decisions in TRS in order to find actionable insights to improve the quality of filings, responses, and decisions going forward.
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General
August 23, 2021
Coming Soon to TRS!
Concurrent coverage/priority of payments and policy limits enhancements
Read Full Article
Arbitrators
August 1, 2021
Preserving Neutrality, Privacy, and Confidentiality
Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.
Read Full Article
Security Administrators
August 1, 2021
Update: New Identity Management Solution Launch Moved to Q4 2021
As previously announced, AF will be transitioning our identity provider to an industry-leading identity management solution
Read Full Article
General
July 12, 2021
Brief System Maintenance, September 9, 2021
AF will be performing brief system maintenance on Thursday, September 9, 2021, at 8:00 PM ET. As a result, AF’s website will be unavailable for approximately 30 minutes.
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General
July 12, 2021
TRS PIP and Med Pay Resources
Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages? Members can take advantage of reduced cycle time and improved decision quality when filing PIP and Med Pay in TRS.
Read Full Article
None
July 12, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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General
July 12, 2021
My Arbfile Menu Change
On July 24, members will see a change to the My Arbfile menu. In preparation for the E-Subro Hub Angular upgrade, the TRS option from the My Arbfile menu will be renamed from Total Recovery Solution t
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General
July 12, 2021
Deferment Job Aids Updated!
We’re excited to announce updates to our Deferments Job Aid found on the TRS Resources Page!
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E-Subro Hub Users
July 1, 2021
New Add Demand Page Coming Next Month
As you likely know, AF will begin to roll out a new look to the E-Subro Hub user interface this year. We’re excited to share that the new Add Demand page will become available on August 15, 2021!
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E-Subro Hub Users
July 1, 2021
Reminder: Submitting MetLife Demands
With Farmers acquiring MetLife, we would like to remind our membership that MetLife continues to have a separate company code
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General
June 14, 2021
Decision Quality Review: Insights for Filers and Responders
This year, AF implemented a new quarterly quality assessment process.
Read Full Article
General
June 14, 2021
Come Hear What We Learned
Each quarter, AF will review a random sampling of TRS cases to assess the filing, response, decision, as well as AF activity, e.g., handling of any arbitrator issue, case support, or post-decision inq
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General
June 14, 2021
TRS Update: New Personal Rep Options
With a nod to our focus on continuous improvement, we are adding more options when selecting a Personal Rep in TRS.
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General
June 14, 2021
Reminder: Please Do Not Use TRS for NY PIP Filings
TRS may not be used for NY PIP filings at this time.
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None
June 14, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
Read Full Article
Arbitrators
June 1, 2021
The Benefits of Filing PIP and Med Pay in TRS
Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages?
Read Full Article
Arbitrators
June 1, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
Read Full Article
Arbitrators
June 1, 2021
Decision Quality Review: Insights for Arbitrators
This year, AF implemented a new quarterly quality assessment process.
Read Full Article
Security Administrators
June 1, 2021
New Identity Management Solution Coming Soon
AF will be transitioning our identity provider to an industry-leading identity management solution.
Read Full Article
E-Subro Hub Users
May 24, 2021
New Add Demand Page Coming Soon
As you may know, AF will be releasing several upgrades to the E-Subro Hub user interface this year. We’re excited to share a screenshot that provides a glimpse of the new Add Demand page.
Read Full Article
Arbitrators
May 11, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
Read Full Article
Arbitrators
May 11, 2021
TRS Feedback – We are listening!
We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.
Read Full Article
Arbitrators
May 11, 2021
Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration
The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].
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None
May 7, 2021
System Maintenance, August 2021
AF is scheduled to perform system maintenance. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.
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General
May 7, 2021
Decisions Are Final and Binding
Arbitration Forums, Inc. has received positive member feedback as we focus on decision quality. Per the various arbitration Agreements, a decision by an arbitrator is “final and binding without the ri
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General
May 7, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
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General
April 19, 2021
Updates to AF’s Arbitration Rules
AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.
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General
April 16, 2021
TRS Feedback – We are listening!
We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.
Read Full Article
General
April 16, 2021
Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration
The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].
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General
April 16, 2021
Attention Recovering Parties: Claim or Policy Number Required
Unfortunately, we continue to see a number of cases in which Recovering parties in TRS do not have a claim number or policy number, and instead, enter content that is not a claim or policy number, suc
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General
March 12, 2021
Upcoming 2021 Enhancements and What We Delivered in 2020
AF is dedicated to providing our membership with regular updates on enhancements to our products and services.
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General
March 12, 2021
Recovering Party Update to TRS
You have shared your feedback and we are listening!
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General
March 12, 2021
New Job Aids for Adverse Parties!
Two new job aids have been added to the TRS Resources Page in an effort to raise awareness regarding Prior Payments and Additional Exposures.
Read Full Article
General
March 12, 2021
TRS PIP and Med Pay Resources
Need assistance filing PIP and Med Pay in TRS?
Read Full Article
None
March 12, 2021
NASP 2021 Spring Conference
March 12, 2021 March 25‒26, 2021
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None
March 12, 2021
Valuable Studies
NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.
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General
February 15, 2021
Reminder: Reduced Special Forum Fee
As a reminder, AF has reduced the Special forum filing fee to $35, effective January 1, 2021.
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General
February 15, 2021
A New Look for Billing – View Electronic Statements
AF is excited to share an updated look for electronic billing statements via the “View Electronic Statements” menu option.
Read Full Article
None
February 15, 2021
NASP 2021 Spring Conference
March 25‒26, 2021 Ritz-Carlton, Amelia Island, FL
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Arbitrators
February 1, 2021
Applying Comp Negligence in PIP and Med Pay for Passengers
In states that follow modified comparative negligence or contributory negligence laws, the recovery of a driver’s PIP or Med Pay claim would be barred.
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Arbitrators
February 1, 2021
What is Acceptable Proof to Support a Prior Payment in TRS?
Unfortunately, we continue to amend a high percentage of decisions in which a Prior Payment was incorrectly handled.
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Arbitrators
February 1, 2021
Remember to Consider All Submitted Evidence Items
The design of TRS supports attachment of evidence to the area that it supports, for example, evidence that supports a liability argument is attached to the Liability Arguments in the Workflow Steps.
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General
January 15, 2021
A New Look for E-Subro Hub Coming This Year
With a new year comes a new look for E-Subro Hub!
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General
January 15, 2021
Auto and Special Agreement Changes Coming Later This Year
Auto and Special Agreement Changes Coming Later This Year
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General
January 15, 2021
Discontinued: Traffic Crash Reports and Overlay Forms Resource
The Traffic Crash Reports and Overlay Forms resource has been discontinued by the source.
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General
January 15, 2021
Improved Cycle Time without Compromising Quality
The later half of 2020 saw significant reductions in both case cycle time and Post-Decision Inquiry (PDI) response time. This helps ensure awards are promptly paid, and our members' claims are closed
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General
January 15, 2021
Managing Expectations: Post-Decision Inquiries
It was understood and accepted when intercompany arbitration was first created for and adopted by the insurance industry that errors would be made, either by Arbitration Forums, Inc. (AF) or an arbitr
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E-Subro Hub Users
January 1, 2021
A New Look for E-Subro Hub Coming this Year
With a new year comes a new look for E-Subro Hub! Focused on maintaining continuity among our products, the E-Subro Hub interface will be redesigned to match the look and feel of Total Recovery Soluti
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Security Administrators
January 1, 2021
Reminders to Maintain Optimal Security
Reminders to ensure your. systems are remaining up-to-date
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General
August 21, 2020
How to Create a Post-Decision Inquiry (PDI) in TRS
Parties to arbitration can file a potential clerical or jurisdictional error with AF, known as a Post-Decision Inquiry (PDI), within 30 days of the decision publication.
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General
August 21, 2020
Reminder: Review Responding Party’s Company Name when Filing Cases
We’ve recently received feedback from members being added to cases in error due to their company name being similar to the actual responding company’s name.
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E-Subro Hub Users
July 1, 2020
Reduced Payment Enhancement Launches August 8
As announced in May, Arbitration Forums, Inc. (AF) will be introducing a series of enhancements over the course of 2020 that better align E-Subro Hub functionality with today’s most common subrogation
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General
May 7, 2020
Member Participation Policy Reminder
As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.
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E-Subro Hub Users
May 1, 2020
Member Participation Policy Reminder
Arbitration Forums, Inc. (AF)’s Board of Directors approved the establishment of a member participation policy.
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E-Subro Hub Users
May 1, 2020
Reduced Payment Enhancement Coming Soon
Since E-Subro Hub was first introduced in June 2008, much has changed in how property damage subrogation claims are handled.
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None
September 17, 2019
System Maintenance, December 2019
AF's website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.
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General
May 3, 2019
Don’t Wait until October 1 – Join TRS Today!
The TRS platform is currently available for automobile subrogation arbitration program cases only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrog
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General
April 12, 2019
Don’t Wait until October 1 – Join TRS Today!
The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subro
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Arbitrators
June 1, 2018
Reporting Suspected Illegal, Dishonest, or Fraudulent Activities
Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.
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